How Can I Contact Advance Auto Parts?

To contact Advance Auto Parts, use their 24/7 customer service hotline (1-877-238-2623), live chat via their website/app, or visit one of 4,800+ U.S. stores located via the online store locator. Corporate inquiries can be emailed to contact@advanceautoparts.com. Social media platforms (Facebook, Twitter/X) offer additional support channels for order tracking and technical advice. Golf Cart Battery Guide

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What phone numbers does Advance Auto Parts use?

Advance Auto operates a dedicated customer service line (1-877-238-2623) for order support and a commercial accounts hotline (1-888-819-2068). Pro Tip: Call between 9 AM–7 PM ET weekdays for quicker pickup—wait times exceed 12 minutes during weekend rushes.

Beyond general inquiries, the 24/7 automated system provides order status updates using your 10-digit phone number or confirmation email. For example, stranded drivers can request emergency battery delivery by pressing “3” after dialing. Critical Note: Store-specific calls require using the locator tool first—direct lines aren’t publicly listed to manage workflow. Did you know corporate HR uses separate numbers (1-866-790-3935) for job applications?

How does Advance Auto’s online chat work?

The AI-powered chat system on advanceautoparts.com handles returns, part lookups, and DIY advice. Start chats via the “Help” icon—average response time is 92 seconds during peak hours.

Powered by conversational AI, the chat bot cross-references your purchase history and vehicle profile. Struggling to find brake pads for a 2012 F-150? Share your VIN, and it’ll verify fitment against 250,000+ parts. Pro Tip: Type “agent” twice to bypass AI for complex issues like warranty claims. Interestingly, 38% of users abandon chats when asked for ZIP codes—have yours ready to accelerate service.

Does Advance Auto respond to social media messages?

Yes, their X (Twitter) (@AdvanceAuto) and Facebook teams reply within 4 hours for public posts and 90 minutes for DMs—ideal for resolving shipping errors discreetly.

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After tagging @AdvanceAuto in a complaint about delayed Wiper Blade shipments, most users get follow-up DMs requesting order numbers. For instance, Ohio customer @TruckGuy2023 received replacement Rain-X Latitudes within 8 hours after his viral unboxing video showed damaged packaging. Remember: Never share order numbers publicly—social engineers often monitor these threads. How quickly would your issue get traction?

What’s the best way to find local stores?

Use the interactive store locator at advanceautoparts.com/store-locator with ZIP code, city, or device GPS. Filters show Curbside Pickup availability and real-time inventory for common parts.

Ever searched for a DEF jug at 11 PM? The locator’s “Open Now” toggle displays 1,900+ stores with late-night hours. After selecting “Transmission Fluid,” it checks stock across 5 nearby outlets—saving 37% of users wasted trips. Pro Tip: Stores labeled “Hub” have expanded inventories—11-gallon coolant drums are typically Hub-exclusive. Did you know 22% of shoppers misuse the “Pickup in 30 Minutes” feature for special-order items?

Can I email Advance Auto Parts directly?

Yes—send non-urgent queries to contact@advanceautoparts.com. Expect 24–48 hour responses for receipts, loyalty program issues, and SpeedPerks rewards support.

While email lacks live interaction, it’s ideal for attaching warranty documents or repair invoices. A Florida boater successfully emailed photos of corroded marine battery terminals to claim a free DieHard replacement under Advance’s 3-year warranty. Key Tip: Always include your 7-digit Advance order number and phone number—omissions delay 62% of cases into follow-up loops. Could attaching a video of that mysterious alternator whine speed diagnosis?

How to contact corporate headquarters?

Advance Auto’s executive office in Raleigh, NC, handles investor relations and legal matters at 4200 Six Forks Rd, Suite 1500. Call 1-919-227-5466 weekdays 8:30 AM–5 PM ET or email investor.relations@advanceautoparts.com.

For franchise opportunities, the business development team (franchise@advanceautoparts.com) requires a $250K liquid capital minimum and prior retail experience. Surprisingly, only 7% of cold calls get forwarded from the main switchboard—sending a certified letter to SVP Chris Winfield yields higher engagement. Remember: Media inquiries must route through pr@advanceautoparts.com; others get blocked by spam filters. Best 12V LiFePO4 Batteries with Built-In BMS (2025)

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